Margaritaville Audio Terms

The MTX Margaritaville Audio 30-Day Money-Back Guarantee

At Margaritaville Audio, we are serious about sound®. Therefore, if you are not "blown away" with your purchase, for any reason, you can return any items purchased directly from MargaritavilleAudio.com that are complete and like new within 30 days. Products purchased from authorized Margaritaville retailers must be returned through that same retailer. Products purchased through non-authorized Margaritaville retailers may not be returned.

Please call 800-556-2888 Monday-Friday, 7:30AM-4:30PM Central Time to receive an RA number. Package the product carefully, and ship via UPS, FedEx or USPS to;

Margaritaville Audio Returns
704 30th Street
Monroe WI 53566

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact), factory packaging , peripherals (wires, hardware, etc.), and all instruction booklets. The RA number must not be written or printed on the product box or packaging.

Return Exceptions:

  • Any product not purchased directly from MargaritavilleAudio.com
  • Any product without a valid, readable serial number
  • Any product that is returned without all original packaging and accessories
  • Any product that exhibits physical damage or abuse

Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

Margaritaville Audio Shipping Policy:

Margaritaville Audio is proud to offer free ground (standard) shipping within the continental 48 United States. Occasionally, orders may require a LTL delivery to which additional charges may apply. Expedited freight is available upon request.  We are pleased to offer fast shipping at affordable prices.  Shipping fees for expedited freight and LTL shipments are based on package weight, dimensions, destination and transit times.

Shipping Methods and Transit Times

Margaritaville Audio ships orders from our Illinois distribution warehouse. On occasion, orders will be fulfilled by our Phoenix, AZ facility in order to reduce shipping times.  The shipping times below refer to items labeled with an availability of In Stock – Ships the Same or Next Business Day.

United States Customers:

Shipping Method

Order Processing Time

Delivery Time

Total Ship Time

Standard Shipping

1–24 Hours

1–4 Business Days

2–6 Business Days

Two-Day Shipping

1–24 Hours

2 Business Days

2–3 Business Days

One-Day Shipping

1–24 Hours

1 Business Days

1–2 Business Days

USPS Priority/Flat Rate

1–24 Hours

2–4 Business Days

2–5 Business Days

The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. Margaritaville Audio primarily uses Fed Ex and USPS to ship orders. To provide the most affordable rates, small items will be shipped via USPS Flat Rate or First Class postage and will be delivered directly to your mailbox.  Shipments to military addresses and PO Boxes will only ship via USPS.

Order Tracking

Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at 1-800-225-5689 or email us at concierge@margaritavilleaudio.com .

Order Processing

Each order placed on Margaritaville Audio goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your orders and/or contact us immediately via  phone at 1-800-800-225-5689  or email us at concierge@margaritavilleaudio.com.

Shipping to Alternate Address

Orders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. The additional verification and processing time is in an effort to protect our customers from online fraud.

Shipping Change Fees (Address Intercept)

If a request to change the shipping address is made after the package leaves the Margaritaville Audio warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Margaritaville Audio will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.

Signature Required

Due to the valuable contents of some shipments, Margaritaville Audio may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft.

Shipping Guarantee

In stock, approved orders are shipped the same or next day, Monday – Thursday, within 24 hrs of your order being placed.  In stock, approved orders placed Friday – Sunday, or over holidays, will ship the following business day.

Shipping Policy Disclaimer

Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee shipments for the following circumstances.

  1. Delays due to an act of god (ex: weather),  or a catastrophic event
  2. Failure by our delivery partners.
  3. Incorrect shipping information provided which results in your order being delayed to its destination.
  4. No one is available to sign for shipment when delivery attempt is made if a signature is required
  5. Extended order processing time due to fraud protection

 

Margaritaville Audio Product Warranty

Margaritaville Audio products purchased in the USA from an authorized Margaritaville Audio dealer are guaranteed against defects in material and workmanship for the period of time specified below, the warranty period begins the day the product is purchased by the end user. This warranty is limited to the original retail purchaser of product. Product found to be defective during that period will be repaired or replaced by Margaritaville Audio at no charge. This warranty is void if it is determined that unauthorized parties have attempted repairs or alterations of any nature. Warranty does not extend to cosmetics or finish. Before presuming a defect is present in the product, be certain that all related equipment and wiring is functioning properly.

Margaritaville Audio disclaims any liability for other incurred damages resulting from product defects. Any expenses in the removal and reinstallation of products are not covered by this warranty. Margaritaville Audio’s total liability will not exceed the purchase price of the product. If a defect is present, your authorized Margaritaville Audio dealer may be able to effect repairs. Proof of purchase is required when requesting service, so please retain your sales receipt, and take a moment to register your product on line at MargaritavilleAudio.com. Also, a Return Authorization number (RA) is required before shipping product back to Margaritaville Audio, call 1-800-556-2888 or 608-325-4125 to get an RA number.

Warranty

  • MIX1 personal audio products – 1 Year
  • MIX2 personal audio products - 1 Year
  • MVASBBT1BLK Sports Buds - 1 Year
  • MVASBBT1G Sports Buds - 1 Year
  • MVASSFS1-G Bluetooth speaker - 1 Year
  • MVASSMS1GN Sound Shot - 1 Year
  • MVASSMS1GNB Sound Shot - 1 Year
  • MVABB1GW Beach Boombox - 1 Year
  • MVACCPP1WG Concert Caddy - 1 Year

 


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